Cloudhands.ai Credits Policy
Last Updated: December 19, 2025
This Cloudhands Credits Policy (“Credits Policy”) governs the purchase, use, transfer, expiration, refund and management of credits (“Credits”) offered through our Cloudhands.ai website (“Site”). This Credits Policy is incorporated by reference into, and forms part of, the Cloudhands Terms of Service (“Terms of Service”). Capitalized terms that are not otherwise defined in this Credits Policy shall have the meaning ascribed to them in the Terms of Service.
By purchasing, using, transferring or requesting a refund of Credits, or interacting in any way with Credits on the Site, you agree to the terms set forth in this Credits Policy in addition to the Terms of Service.
This Credits Policy may change from time to time and Cloudhands will post any updates to this Credits Policy to the Site. You are responsible for reviewing this Credits Policy and any updates or new versions of the terms of the Credits Policy as made available by Cloudhands on the Site.
- Cloudhands Credits
1.1 Generally
Credits are a proprietary form of digital currency offered by Cloudhands that may only be used by Cloudhands Users for transactions on or through the Site in connection with the Cloudhands Services, including but not limited to transactions with third parties (“Developers”) or Cloudhands for the use of products or services on the Site. Credits may be made available as free promotional credits, subscription based Credits or direct purchased Credits.
1.2 No Real-World Value: Credits have no cash value other than on the Site and may not be redeemed, transferred, or sold for cash unless expressly provided in this Credits Policy. Credits are not a substitute for real currency, do not earn interest, and have no equivalent value in real property or outside of the Site. You may not redeem or “trade-in” Credits for any government recognized currency. In certain circumstances as set forth in this Credits Policy you may be entitled to a refund of credits. Credits will expire in accordance with the terms of your subscription to Cloudhands. If you are a Developer, you may be eligible to receive a Pay Out from third-party payment processors based on Credits earned through User engagement with your Products, subject to the thresholds and criteria set forth in this Credits Policy. Any such Pay Out is a contractual compensation mechanism and does not give Credits any cash value, monetary equivalent, or status as a government-recognized currency.
1.3 No Exchange: Cloudhands is not obligated to exchange Credits for anything else of value unless you qualify as a Developer and are subject to the Cloudhands Developer Terms.
1.4 Limited License: Users receive a limited, non-exclusive, non-transferable, revocable license to use Credits for personal, non-commercial purposes on the Site, subject to compliance with this Credits Policy and the Terms of Service including the AUP.
1.5 Additional Developer Terms. Use of Credits are subject to this Credits Policy and some products or services listed on the Site may be subject to additional third-party terms and conditions. If you have any questions or concerns regarding terms and conditions related to Developer products or services you should direct those inquiries to the Developer listing such products or services on the Site. If there is a dispute between you and the Developer, with respect to use of Credits on the Site, you are required to first contact the Developer in an attempt to resolve any dispute, and if unsuccessful, you may contact Cloudhands via the contact information described at the end of this Credits Policy.
1.6 Provision of Credits. Promotional Credits are provided “as is,” without any warranties. You are not entitled to refunds or other compensation for any reason, including Site unavailability, network issues, inability to redeem Credits, or problems related to functionality or system compatibility.
- Acquisition of Credits
You may acquire Credits through the following methods:
● Purchase: Buying Credits with real-world currency via authorized third-party payment processors (such as PayPal, Stripe or others, as described herein).
● Subscription Benefits: Receiving Credits as part of a paid subscription plan with Cloudhands. Paid subscriptions may require payment with real-world currency via Cloudhands-authorized third-party payment processors (such as PayPal, Stripe or others, as described herein).
● Promotions: Earning Credits through participation in promotional activities or events.
- Third-Party Payment Terms
3.1 Cloudhands uses third-party payment processors, such as PayPal and Stripe, to facilitate the purchase of Credits. Payments are processed directly by these third-party providers and are governed by and subject to the applicable third-party additional terms and conditions.
3.1.1 For PayPal terms, please visit PayPal.
3.1.2 For Stripe terms, please visit Stripe.
3.2 Cloudhands does not control and is not responsible for the terms or operations of third-party payment processors including any claims for void, refunds or unauthorized transactions.
- Use of Credits
4.1 Purchase Virtual Items and/or Experiences: Credits may be used to purchase digital products, services, or offerings made available through the Site (by either Cloudhands or Developers).
4.2 Non-Digital Purchases: Cloudhands may, from time to time, allow Credits to be redeemed for non-digital products if expressly noted (including merchandise or other promotional materials/goods).
4.3 Access Premium Content: Credits may be used to gain entry to premium experiences or features offered on the Site.
- Restrictions
5.1 Non-Transferability: Credits cannot be transferred between accounts or to third parties outside the Site.
5.2 Prohibited Transactions: Any attempt to sell, exchange, or transfer Credits outside the authorized channels of the Services is strictly prohibited and may result in account suspension or termination and potentially forfeiture of Credits, in Cloudhands’ sole discretion.
5.3 No Refunds: Purchases of Credits are final and non-refundable, except as required by applicable law or as provided for in Section 6 (Refund Policy) of this Credits Policy.
5.4 Maximum Spend: You may not engage in any purchase or acquisition of more than two thousand US Dollars ($2000) worth of Credits without our express consent. If an attempt to acquire in excess of this amount is made, Cloudhands will temporarily suspend your account and you will be required to contact Cloudhands at the contact information at the end of this Credits Policy in order to reactivate your account.
- Refund Policy
At Cloudhands, we strive to offer a satisfactory user experience. Credits may be eligible for refunds under the circumstances set forth in this Section 6.
6.1 Credit Refunds (Product Dissatisfaction): If you are dissatisfied with a product or service purchased using Credits, you may submit a Credit Refund Request within forty-eight (48) hours of the purchase date and Cloudhands will issue an automatic refund of your Credits. If you are dissatisfied with a product or service purchased up to thirty (30) days of the original purchase date then Cloudhands will, in its discretion, and in most cases, issue a refund of your Credits used to purchase the unsatisfactory product or service. Credit Refund Requests after 30 days of the original purchase date are evaluated on a case-by-case basis and a Credit Refund may be granted if all the following conditions are met:
● The product was purchased using Credits.
● User has not made excessive refund requests during the same calendar month.
● You have not materially breached the Terms of Service including the AUP or any applicable Developer Terms.
If approved, the applicable number of Credits will be restored to your Cloudhands account as soon as feasible for Cloudhands. Restored Credits may not be converted into cash or any other form of regulated currency.
6.2 Refund Decisions: All refund decisions are final and at the sole discretion of Cloudhands. For refund inquiries, please contact: support@cloudhands.ai. When emailing us please provide your account details including email address, name and account username, if applicable, and please also provide sufficient details of the transactions in question and the party with whom you transacted.
7.1 Free Credits: Daily free credits provided to non-registered Visitors will expire 90 days after the date they are granted, and unused credits will automatically be removed at that time.
- Expiration of Credits.
7.1 Free Credits: Daily free credits provided to non-registered Visitors will expire 90 days after the date they are granted, and unused credits will automatically be removed at that time.
7.2 Subscriber Daily Credits: Daily credit allotments provided to Subscribers as part of their subscription benefits will expire twelve (12) months after the date they are granted.
7.3 Purchased Credits: Any additional Credits purchased by Subscribers will also expire twelve (12) months after the date of purchase, unless otherwise stated at the time of purchase.
7.4 Non-Reinstatement of Expired Credits: Expired Credits cannot be reinstated and are non-refundable except as expressly provided in Section 6 of this Credits Policy or as required by applicable law.
7.5 Forfeiture Upon Violation: Cloudhands may immediately expire or revoke Credits if a User or Subscriber breaches this Credits Policy, the Cloudhands Terms of Service, the Acceptable Use Policy, or the Developer/Partner Terms, where applicable.
- Your Responsibilities
8.1 You are responsible for the following:
● Account Security: Maintaining the confidentiality of account credentials and promptly reporting unauthorized access.
● Compliance: Ensuring all transactions involving Credits comply with this Credits Policy.
● Dispute Resolution: Addressing any disputes related to Credits transactions through the Site's designated support channels.
8.2 Violation of this Credits Policy may result in immediate expiration of Credits associated with your account and /or suspension or termination of your account, which may include forfeiture of any remaining Credits.
- Restrictions on Resale
You may not resell, transfer, or exchange Credits or products purchased with Credits without the express written permission of Cloudhands. Unauthorized resale may result in expiration of your Credits, cancellation of transactions and suspension or termination of your account.
- Support and Product Changes
10.1 Cloudhands may, but is not obligated to, assist with customer support for products/services purchased directly from Cloudhands. Support for third-party Developer products/services are the responsibility of the respective Developer offering the product/service.
10.2 Cloudhands reserves the right to modify or discontinue its Credits system, including changing the purchase and redemption policies, at any time.
10.3 Cloudhands has no responsibility for any transactions that occur between Developers or other Users except as set forth in this Credits Policy.
- Changes to Credits
Cloudhands reserves the right to change the availability, functionality, or value of Credits at any time, alter the pricing structure for purchasing Credits and cease offering Credits upon reasonable notice. Cloudhands is not responsible for any fluctuations in the valuation of Credits and you are not to rely on any expectation that Credits will have any real-world currency equivalence at any time. Except as otherwise provided in this Credits Policy, Cloudhands will have no liability to any Users or Developers for any changes to the use, expiration or modification of rules relating to the provision, Pay Outs or redemption of Credits.
- Contact Information
For questions or concerns regarding this Credits Policy or to escalate any disputes with Developers related to disputes with Developers related to the Site or Developer’s products/services listed thereon, please contact support@cloudhands.ai.